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Here you'll find the answers to all your questions

What are the dimensions of the mattress?

Every Hotel Feel mattress is 27.9cm (11 inch) high. The length and width of the mattress adhere to standard hotel mattress dimensions, as listed below:

  • HF King - 180 cm x 190 cm
  • HF Queen - 150 cm x 190 cm

How thick Hotel Feel Mattress?

After unboxing and fully ascending (24Hours), the size of the Hotel Feel mattress equals to 11 inches in thickness.

Is the mattress resistant to dust mites?

Yes, the Hotel Feel mattress is resistant to dust mites! We have a German-tech inner cover made of extremely fine micro-filaments that make the mattress 100% waterproof and 99.9% dust mite-free.

Where are the mattresses manufactured?

Hotel Feel Mattress is an Malaysian-owned and based company. We source only the best quality raw materials from around the world. These materials come from Germany (90%), Japan (5%), and China (5%). We then assemble the mattress in China with the best craftsmanship and independent quality control. The result? a better mattress at an affordable price delivered straight to your doorstep.

Is the mattress hot?

Hotel Feel Mattress has taken measured to reduce the heat that is often associated with the foam mattresses. The pin-core holes design in our Eco-Tex foam allows for better air circulation with all the layers pierced through and connected via air tunnel system. Our memory foam layer is infused with breathable fabric to create little air pockets to promote airflow and dissipate heat.

Can you pack the mattress back in the box?

Unfortunately, it will not re-compress back into the box once you release it from the package.

Do I need to flip my mattress?

Nope. The Hotel Feel mattress is not required to be flipped up side down nor rotate. Having said that, we do offer adjustable firmness so you may wish to flip the internal layers to change the feel.

Where do you ship?

We ship to anywhere in Malaysia.

What payment methods do you accept?

We accepts Visa, MasterCard, Debit Card and PayPal and Online Banking.

When can I expect my mattress to arrive?

If you live in Klang Valley area, your mattress can get to you within the same day. Living outside the Klang Valley? Your order will still get to you quickly within 2-7 working days!

How do I track my order?

Our Support Team will email you a tracking ID which you can then use to track your order online through the courier's website. For same-day deliveries in Klang Valley, tracking information is sent via text message on the day of dispatch.

Can I specify a date for the delivery?

Absolutely! You may choose dispatch date if you need your mattress delivered at a later date. It can take between 1-7 business days from the selected dispatch date for your mattress to arrive. Please note that this excludes weekend delivery.

Do I need to be home to receive the delivery?

Sure. Our courier can leave your package outside. If there is a safe place to leave your package, Just contact our friendly customer service team and they will sort it out for you.

Contacts

Hotel Feel MattressNo. 2 Jalan TPP 1/36,
Taman Perindustrian Puchong,
Sek 1 47100 Puchong, Selangor

About HF

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